We have purchased several couches, a chair and ottomans from Leather Creations. They are all comfortable and extremely well made. They all have a warranty but I have never had to call for service in the last 24 years until now. One of the couches had in issue with the frame. The issue occurred almost 9 years after the purchase. I called customer service and they were very helpful. They sent some one to pick up the couch. They fixed my couch and then delivered it back to us in a timely manner. The customer service was great. It is always good to know that you purchased a great quality couch but knowing that there is excellent customer service after the sale makes this company even better. They stood behind their warranty 9 years later. I’m a very happy customer. I will continue to enjoy my couch for many years.