Frequently Asked Questions

Typically production takes 4 – 6 weeks. We do have some leathers that can be rushed and other leathers that may take longer. Deliveries not local to our stores may take an additional 2-4 weeks for shipping.

We deliver anywhere in the continental United States for a low flat rate.   Delivery includes white glove in home delivery and removal of packaging.   Please check with your leather specialist on online for specific delivery prices.

It typically takes 1 to 2 weeks to ship after completion of the manufacturing.  COVID and its associated supply chain issues have stretched our manufacturing time from 4-8 weeks to 16-20 weeks currently. Most of our orders are being completed during this period, however some delays can still occur depending on the flow of manufacturing parts. Add shipping time to this.

We offer white glove and package removal delivery anywhere in the continental United States for a low flat rate.  Please check with your leather specialist for specific delivery prices.

With almost unlimited choices when factoring style, leather, and configuration, it’s not possible to list our prices online. If you contact us with a style that catches your eye and what pieces you are looking for, we would be happy to give you a price range of the available leathers.

Parts 10 years/Labor 3 years

In most cases we can hire a technician to do the repairs in your area right in your home.  If a repair can not be done in your home and must be brought back transportation charges may occur. We treat it on a case by case basis with customer satisfaction as our number one goal.  Of course since we build them the way we do it is unlikely you will need a major repair.

It is merely a style issue and not structural. Our frames are as sturdy as possible therefore the middle leg is not required. You can add the middle leg if you choose for a small charge.

We are a vertically integrated company that manufactures Leather Furniture of the highest quality and sells it directly to the public via our retail showrooms.  Founded in May 1994, our manufacturing facility is located in Atlanta, GA USA.  We operate retail stores in Atlanta, Chicago and Austin and ship anywhere in the USA.

Lifetime

We cover seat cushions for 10 years from defective collapsing.  Seat cushions will soften with age.  This is normal and not covered however, we can always send you new cushions no matter where you are for a small charge.  That’s why we build them the way we do with removable cushions.  So you can change the seat cushions when needed.

 

For back pillows, we will always give you more fill as your pillows lose their shape.  If you are for from one of our stores, we can UPS some to you as long as you pay for the shipping.

Parts 10 years / Labor 3 years

Lifetime

Parts 10 years/ Labor 3 years

Lifetime

Most of our styles are already available in different sizes and typically you will find the size you need. However if you need us to alter the design we can do that as well for a nominal charge. Please get with your leather specialist for specifics.

Yes we can change any stitch on any style.

Yes, You can use any leg for any style. Although some legs are not recommended for certain styles. Please get with our leather specialist to help you make the right decision. This gives you complete control for heights and style.

We pride ourselves on offering a wider range style options (Skews) than any other furniture manufacturer. Most of our styles come in pretty much every possible configuration. Contact a Leather Creations specialist and they will be glad to advise you on the style you are considering.

Our Extra Firm cushion is also a 1.8Lbs but with a 44 lb. ILD. This cushion and density is typically what is used in commercial grade furniture.

Our Signature Seating is our Down/Innerspring Seat Cushion. This premium cushion is made with Reflex Foam and contains 27 individually wrapped coil springs, that are then encased within our down/feather blend and covered in a down proof ticking. This provides you the best of both worlds. Soft, plush seating with excellent support.

Yes, in most cases nailheads can be added.

Yes, Nail heads are optional and can be removed from any style shown with them.

We use Grade No1. 1 thick kiln dried Hardwood Lumber. The type of wood changes periodically, but typically we use a poplar or oak hardwood. We complement this with a 6 ply, engineered hardwood that is also 1 thick. This may be used on large, or form fitting areas that are too large to use Hardwood Lumber. All of our hardwood frames are guaranteed for as long as you own the furniture. Unlike much of what is out there in stores in todays furniture market, we will never use any press wood or laminate in our frames.

We offer 3 different seat cushions so you can customize the seating to your specifications. They are: Soft, Medium, and Extra Firm. SOFT Our Signature Seating is our Down/Innerspring Seat Cushion. This premium cushion is made with Reflex Foam and contains 27 (24???) individually wrapped coil springs, that are then encased within our down/feather blend and covered in a down proof ticking. This provides you the best of both worlds. Soft plush seating with excellent support. We like to say You will sit IN our furniture. NOT on it. It is not too soft, but just right for the majority of our customers. Any cushion can be put on any style and they all come with a Lifetime Warranty. MEDIUM Our Standard foam cushion is 1.8 lbs/per cubic foot. With a 27Lb. ILD (Indentation load deflection). This is our softer seat. Our Extra Firm is also a 1.8Lbs but with a 44 lb. ILD. This is our firmest seat.

Absolutely. Please contact a Leather Creations, Leather Specialist to arrange the use of a swatch. A small deposit will be required to ensure we get our selling tools back.

Leathers selected for the furniture industry are sliced to a uniform thickness on precision machines. This splitting process separates the Top Grain ( Top 3/64 inch ) of the hides from the Split Grain. The top layer or Top Grain is the strongest part of the hide. It contains the tightest fiber structure and is considered the most durable part of the hide. Top Grain simply means, top layer, which can also mean the leather was overly scarred (too many imperfections) requiring the entire surface of the hide to be sanded to remove these imperfections. This process alters the natural surface grain of the hide and closes the hair cells which hinders the breathe ability of the leather. Furthermore, since the natural graining of the leather is removed it requires a new pattern (graining) be stamped or pressed back onto the leather using a heat embossing process. This procedure results in a less natural appearance and a rougher hand/feel. After arrival at the tannery, hides go through a selection process or grading to determine which hides are suitable for which types of leather. Top grain hides containing more imperfections are sanded and embossed, while Top Grain hides that have few, if any imperfections are called Full Top Grain. Full Top Grain is still a Top Grain (top layer) of the hide possessing the durability and breath ability factor. However, these select hides are so pristine that a complete sanding or buffing is not required. The result is that these hides are allowed to remain in their most natural state, offering the highest breathe ability and natural graining possible, while maintaining the durability factor. Split Grain is a by product or what is left over after the Top Grain ( 3/64inch) is removed. It does not have the same fiber content of a Top Grain, and will not hold a finish like one either. Because of the weakened fiber structure, Splits are susceptible to cracking, peeling and over stretching which results in a very poor quality leather sofa in a short period of time. A Bicast Leather is simply a Split Grain leather with a Vinyl coating pressed onto the surface to add strength. The two worst elements combined into one hide. Splits and Vinyl. The result is leather that will not breath at all and is hard to the touch. You WILL be HOT IN THE SUMMER and COLD IN THE WINTER. These leathers are quite common today in many big box retailers, and department stores, for the fashion that they seem to offer. There are some that look like they are nice, but donot be fooled. Always ask Is this a Spilt Grain Leather Or Bi Cast? Let a Leather Creations specialist show you Full Top Grain Leather that gives the same fashionable appearance while offering all the wonderful characteristics that you would expect in premium quality leather.

Most leather that is sold in department stores and big box retailers are indeed hot in the summer, and cold in the winter. This is typically called Top Grain, Split Grain or Bi cast leather. Due to the extreme processing, (specifically the sanding and buffing of the hides surface) that is required to make these lower grade leathers useable for furniture, they contain no natural hair cells or pores which are required to allow the leather to breathe, thus able to regulate temperature. On the contrary, Leather Creations specializes in Full Grain leathers. These leathers are in their more natural state, containing the necessary hair cells and pores required to breathe properly. The old myth that leathers are hot in the summer and cold in the winter is simply not the case with us. In fact, our Full Grain Leather will perform just the opposite, providing a cool touch in the Summer and warmth during the Winter.

We offer well over 200 designer colors. If you cannot find the right color, we can actually match a color that you would like by bringing us a color swatch. Much like matching paint, the same can be done for leather. Off course this is more expensive to do, and it is very rare that a customer does not find a color they want with our vast selection.

All of our leathers are equal in durability whether you select our lowest group or our highest. Unlike much of what is sold in other stores today, we do not sell Split Leather or Bi cast, which is not designed to last more than a couple of years. Therefore, all leathers that are called Top Grain and Full Top Grain ( Full Grain) will have the same tensile strength and durability. What differentiates the leathers with regard to pricing is simply there rarity, and the amount of processing (labor invested) that is required to achieve the look and feel the way they do. Our leather Specialist will gladly explain in detail the differences among all our leathers.

All independent studies will show that leather will last 4 to 6 times longer than fabric. If you properly care and feed the leather with our suggested products, you will have it to enjoy for life. Of course this assumes the foundation ( frame and springs) and cushioning is designed to last as long as ours.

Anything in direct sunlight will fade. Our carpets fade, our draperies fade and of course hardwood flooring fades. Many leathers however have a much higher fade resistance than does upholstery fabric. As a general rule of thumb, if you own fabric and it has not faded, then you can bet your leather will not fade as long as you select the proper leather type with sufficient resistance. Some leathers have no fade resistance whatsoever ( typically referred to as naked ,unprotected or 0 coat leather) but are usually some of the softest leathers you will feel. Our Leather Specialists can help you make the proper decision based on where it will be placed in your home.

Many leathers are designed with a specific rough or distressed look to them.The Bomber Jacket look as it is sometimes referred to. To achieve this appearance, these have either a wax and/or oil injected into them during the tanning process which can makes them more easily scratch able. Some examples of these leathers are: Bonanza, Capri, and Ponderosa just to name a few. Although you can often rub or buff out these scratches literally by hand, they are intended to be there and are considered part of the beauty of these leather types. If upon seeing these leathers you feel a tendency to want to buff them out, then this leather is probably not for you. However, we can show you other leathers that will give you a similar look but will not scratch so easily.

We primarily produce our own furniture. However, we have partnered with a selection of well respected accessory partners that allows us to fufill any of your furniture needs.

We opened our original factory and 3 retail locations in May of 1994.

We have 7 stores serving the Atlanta, Chicago, and Austin areas for over 30 years.

All of our furniture is Hand Crafted in our brand new 30,000 Square Foot manufacturing facility located at 1317 4th Ave.  Auburn, GA 30011. 678-584-1000 . United Sates of America.

All we do is manufacture and sell Leather Furniture. Our vertical integration from Manufacturing allows us to factory train every single Leather Specialist. Further more because we want to be viewed as leather experts, the majority of our training is based on the leather itself and that is single handedly the most important part of your leather purchase. This approach has another advantage. Our sales staff consists of Furniture Experts that have many years experience in the industry. Unlike big box retailers that have a revolving door, Our leather specialists are professionals that have worked with us for many years. You wont find College students on a summer job working with us.

The good news is that since we are a Leather Specialty Showroom, and manufacture our own product, we are very well educated in the many leather types we carry. Many of these are well suited for active households with kids and pets. Our leather specialist will be sure to ask the right questions so that they can recommend the proper leather for your usage. On the other hand, a typical website, department store, or big box retailer, does not usually know the differences in the leather types they carry, therefore are not qualified to give you the required information to help you make a well educated choice. You could very well end up with a leather that will not meet your particular lifestyle requirements. Here is how it works with us: Typically, our leathers into groups with similar amounts of protection. “Protected” & “Heavily Protected” are the most popular as these leathers are more forgiving and allow you plenty of time to clean up any possible spills or accidents that may occur. Furthermore it is important that you look at the back of the leather to determine what will happen if you scratch the surface color of the leather. Please take advantage of our Leather Specialists and their knowledge they will help ensure that you get the right leather for your lifestyle.

Yes almost all of our styles can be made as sleepers. Depending on what the style will allow, they are either Queen or Full size. Our chair and 1/2’s can be made with a cot sleeper. Our mattress is a 4 in innerspring with a 4 inch Air mattress.

Yes. We have our exclusive accidental protection plan that covers accidents that our regular warranty does not cover. Things such as food or drink stains, ink marks, burns and tears would be covered. It is not a stain removal or cleaning service. It is an accidental protection plan. So if you spill something on your furniture that cannot be cleaned, you are covered. Best of all, this protection plan gives you all of the premium cleaning materials you will need in order to properly maintain the care and feeding of your premium leather for 5 years.

No.

Yes, after 5 years you may renew the warranty (for the same price as is being charged at the time) as long as the following criteria are met. You will need to pay a additional $99.00 inspection and cleaning fee per piece. A representative will come out to the house, clean and inspect and your furniture and then retreat it with the protectant. Your furniture must be in perfect condition. If there is any damage to the piece, we can renew the warranty with exemptions. Customers with prior APP claims are not eligible for renewal.