I’d give 10 stars if I could! We arrived at a good time, (early weekday morning), and Stephanie and her colleague spent more than two hours with us reviewing styles, options, etc… She helped us select the best couch (with two reclining sections) and a recliner / swivel / rocking chair. The designs give you all the comfort and options you may want without sacrificing style. Tons of leather options–especially for folks with animals. The cost was reasonable given how customizable EVERY piece is, and after several weeks, they were delivered. We were called the day before and two gentlemen arrived on-time. The delivery team carefully carried in fully-wrapped pieces, unwrapped, and assembled them. (Reclining pieces on a sofa are individual). They discarded the wrapping and ensured we carefully reviewed the pieces before signing off. We’d never spent more on furniture (of any kind) before, but we have no regrets. Couch and chair are both incredibly comfortable, look great in the space, and we’re already considering more. Moreover, both the shopping experience and the delivery event FAR exceeded our expectations.
Side note: We opted for extra-firm seat cushions, which cost a tad bit more. While we LOVE them, they are indeed “EXTRA-firm.” I could see how some folks may consider them too hard, or that they elevate you too high off the ground. Be sure to test-drive them before you make that decision. 🙂